Disputes Tribunal tells Air NZ to refund passenger for services cut due to Covid-19

The Disputes Tribunal has reportedly told Air New Zealand to refund a passenger for flights the airline cut for reasons linked to Covid-19. In a recently released disputes tribunal decision, referee Nicholas Blake found the airline to be in breach of its customer guarantee. The customer was entitled to a refund because the changes were operational decisions which were within Air NZ's control, and the airline wasn't able to transfer the customer to another service because he wasn't… (www.stuff.co.nz) Plus d'info...