This is your robot speaking - Air New Zealand's new way to help passengers

Air New Zealand is dipping its toes into artificial intelligence, launching a customer service chatbot that helps passengers with common queries. The airline hopes Oscar, full name Bravo Oscar Tango, will become a "virtual travel assistant", helping passengers through every step of their journey. Oscar will initially help customers with commonly asked queries, which Air New Zealand says will save them time and offer a more personalised experience than searching a traditional Frequently… (www.nzherald.co.nz) Plus d'info...