Back to Squawk list
  • 23

Why Waiting Is Torture

Soumis
 
SOME years ago, executives at a Houston airport faced a troubling customer-relations issue. Passengers were lodging an inordinate number of complaints about the long waits at baggage claim. In response, the executives increased the number of baggage handlers working that shift. The plan worked: the average wait fell to eight minutes, well within industry benchmarks. But the complaints persisted. (www.nytimes.com) Plus d'info...

Sort type: [Top] [Newest]


preacher1
preacher1 3
What they gonna do about "###,you are # 17 in line for takeoff, follow ### blah blah blah.
andytyler
Andy Tyler 3
build more runways
cubpilot7
Pat McKinzie 3
No didn't you read the article? THey just need longer taxiways. :>)
ptsmith24
Patrick Smith 1
Longer taxiways means the bags take longer to get to the carousel, too :-P
preacher1
preacher1 2
Oh that's right, and then next gen will get us all out quicker.lol
rivardj
John Rivard 1
Whoever did this study apparently only looked at terminals A & B. The wait for terminal C luggage is generally 30 to 45 minutes and that is after walking from terminal E which takes 10 to 15 minutes.

Se connecter

Vous n'avez pas de compte? Inscrivez-vous maintenant (gratuitement) pour des fonctionnalités personnalisées, des alertes de vols, et plus encore!
Saviez-vous que le suivi des vols FlightAware est soutenu par la publicité ?
Vous pouvez nous aider à garder FlightAware gratuit en autorisant les annonces de FlightAware.com. Nous travaillons dur pour que notre publicité reste pertinente et discrète afin de créer une expérience formidable. Il est facile et rapide de mettre les annonces en liste blanche sur FlightAware ou d’examiner nos comptes premium.
Abandonner